B1b2.visasyst.com - Refund policy

Effectiveness date: September 2025

General Terms and Conditions:

Refund Period: 30 calendar days from payment confirmation.
Request Method: Contact form or email to info@b1b2.visasyst.com.
Contact Form
Required Information: The same personal data provided in the application form
Refund for Card Payments: Same card; in Brazil, this also applies to off-site payments.
Refund for Payments through Other Methods: Only in Brazil.

Refund Amount:

If the refund request meets all the requirements and it is approved:

For Visa B1/B2:

If Client has NOT completed the form and has NOT been redirected to the Thank You page: 100% of the price of the service will be refunded.
If Client has completed the form and has been redirected to the Thank You page: 50% of the price of the service will be refunded, 100% of the Insurance fee will be refunded

For Canada Visa:

If Client has NOT completed the form and has NOT been redirected to the Thank You page: 100% of the price of the service and government fees will be refunded.
For any other status: 50% of the price of the service will be refunded, 100 % of the insurance fee and 100 % of the Government fee.

Remark: Consular fees will only be refunded when they have not been paid to the Government of Canada.

Exclusions:

Handling fees/third-party commissions are non-refundable.
Refund requests can be rejected due to failure to meet requirements or cancellation of services.
Any consular fees already paid to the relevant authorities.

Additional Information:

"Priority Service" is not refundable if the CustomerClient has completed the form and has been redirected to the Thank You page.

Remark: We recommend that you contact our Customer Service for any refund requests. Requesting a refund through your bank (charge dispute) does not guarantee you the reimbursement of our service fee and is a slower process than contacting our Customer Service.

Important: The following constitutes a summary of our Refund Policy. For further information about our Refund Policy, please refer to the Terms and Conditions section of this website.